Selected Work
Our work starts with real questions.
Summaries of the types of assignments we deliver. Client names and detailed results are shared only where publication has been approved.
Service organizations
Customer Experience Research
Building a repeatable way to understand customer experience
Survey design, data collection, analysis and recurring reporting designed to help management understand customer experience and track changes over time.
ResearchAnalyticsConsultingView projectInstitutional systems
Management Information System Testing & Implementation Support
Testing whether a new information system worked in practice
Functional testing, workflow review, report validation, user role testing, issue documentation and implementation support for a management information system.
SystemsConsultingView projectEducation
Education Dashboards & Reporting
Making education indicators easier to monitor and understand
Development of reporting structures, indicators and dashboards that help decision makers interpret education performance information more consistently.
DashboardsMonitoring & EvaluationAnalyticsView project
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